Shipping & Delivery Policy

Last updated: January 2026

At CarryVala, our goal is to provide fast, reliable, and secure hyper-local delivery services. Since we primarily operate within city limits focusing on items like lunchboxes, documents, and small packages, our shipping and delivery processes are highly streamlined.

Delivery Timelines

We aim to ensure prompt delivery for all orders placed through our platform:

  • On-Demand Deliveries: Items are typically picked up within 30-45 minutes of order confirmation and delivered immediately thereafter, depending on traffic and distance.
  • Scheduled/Subscription Deliveries: Lunchbox and daily essential deliveries are made according to the pre-agreed time slots chosen by the user.
  • In rare cases of severe weather, traffic disruptions, or unforeseen circumstances, deliveries may be delayed. In such instances, our support team will keep you informed.

Coverage Area

We currently operate and provide delivery services exclusively within the limits of Hyderabad, Telangana. Orders with pickup or drop-off locations outside our active service zones will not be processed.

Delivery Charges

Our delivery charges are dynamic and calculated based on:

  • Base fare for the first few kilometers.
  • Distance fee for every additional kilometer.
  • Applicable taxes and surge pricing during peak hours or extreme weather conditions.
  • For daily subscribers, delivery is handled via a pre-paid subscription plan with no daily cash exchange required.

Order Tracking

Once a Rider is assigned to your order, you can track the real-time status of your pickup and delivery directly from the CarryVala app or website dashboard. You will also receive notifications via SMS/WhatsApp.

Non-Delivery & Refusals

A delivery may fail or be refused under the following conditions:

  • The recipient is unavailable at the delivery address after multiple contact attempts.
  • The provided address is incorrect or inaccessible.
  • The package contents are deemed hazardous, illegal, or violate our Terms of Service.

In the event of non-delivery due to user error, cancellation charges may apply. If the fault lies with CarryVala or our Rider, you will be eligible for a full refund as per our Refund Policy.

Contact Information

If you face any issues with your delivery or have questions about this policy, please reach out to us:

Legal Entity Name: CARRYVALA-HOME UNIT
Registered Address: 1/A,7-1-632 BAPU NAGAR Hyderabad, Telangana, 500038.
Email: carryvala.com@gmail.co
Phone: +91 91213 65485