Privacy Policy

Last updated: January 2026

At CarryVala, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeugard your data when you use our website and delivery services.

Information We Collect

We collect information that is necessary to provide you with our delivery services:

  • Personal Information: Name, email address, phone number, and pickup/delivery addresses.
  • Account Data: Login credentials and profile preferences.
  • Transaction Data: Payment history (we do not store sensitive card details; these are handled by secure payment gateways).
  • Usage Data: Information about how you interact with our platform, including browser type and device information.

How We Use Your Information

Your data is used primarily to:

  • Process and deliver your orders efficiently.
  • Communicate with you regarding order status and updates.
  • Improve our platform, customer service, and user experience.
  • Ensure the safety and security of our delivery network.
  • Comply with legal obligations and prevent fraud.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Information Sharing

We do not sell your personal data. We may share information with:

  • Delivery Partners: Essential details (Name, Address, Phone) are shared with Riders to fulfill your delivery.
  • Service Providers: Third-party vendors who assist with payments, hosting, and analytics.
  • Legal Authorities: If required by law or to protect our rights and safety.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Legal Entity Name: CARRYVALA-HOME UNIT
Registered Address:1/A,7-1-632 BAPU NAGAR Hyderabad, Telangana, 500038.
Email: carryvala.com@gmail.co
Phone: +91 91213 65485