Clear and fair cancellation terms
At CarryVala, we strive to provide reliable delivery services. We understand that sometimes plans change. This policy outlines when refunds and cancellations are applicable.
If you cancel the order before a Rider is assigned, you are eligible for a 100% refund.
If a Rider has already been assigned and is on the way to the pickup location, a cancellation fee may apply to compensate the Rider.
Orders cannot be cancelled once the item has been picked up by the Rider.
If we are unable to fulfill your order due to unavailability of Riders or unforeseen circumstances, we will cancel your order and issue a full refund immediately.
In the rare event that an item is lost or significantly damaged due to Rider negligence, we will investigate the issue. Refunds or compensation will be determined on a case-by-case basis, subject to our Terms of Service.
Approved refunds will be processed within 5-7 business days and credit back to the original payment method.
For refund requests or disputes, please reach out to us with your Order ID at:
Legal Entity Name: CARRYVALA-HOME UNIT
Registered Address: 1/A,7-1-632 BAPU NAGAR Hyderabad, Telangana, 500038.
Email: carryvala.com@gmail.co
Phone: +91 91213 65485
